TatryUk Ltd Privacy Policy 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tatry.co.uk (the “Site”). 

PERSONAL INFORMATION WE COLLECT 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” 

We collect Device Information using the following technologies: 

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.  

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [Credit Card, PayPal]), email address, and phone number. We refer to this information as “Order Information.” 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

HOW DO WE USE YOUR PERSONAL INFORMATION? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

Communicate with you; 

Screen our orders for potential risk or fraud; and 

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).  

SHARING YOUR PERSONAL INFORMATION 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress to power our online store–you can read more about how WordPress uses your Personal Information here: https://wordpress.org/about/privacy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 
 
BEHAVIOURAL ADVERTISING 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by: 

INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. 

COMMON LINKS INCLUDE: 

FACEBOOK – https://www.facebook.com/settings/?tab=ads 

GOOGLE – https://www.google.com/settings/ads/anonymous 

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

DO NOT TRACK 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

YOUR RIGHTS 
IF you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States. 

DATA RETENTION 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

🔞 
MINORS 
The Site is not intended for individuals under the age of 18.  

DELIVERY

We ship all parcels using DPD Next Day Delivery to ensure products arrive quickly and in the best possible condition.

Orders are typically processed within 2 working days, and parcels are dispatched Monday to Thursday only. This is to prevent parcels from being held in courier depots over the weekend, which may affect the quality of perishable goods.

🧊 Perishable items are packed in thermal bags with frozen gel packs to help keep products cool and fresh during transport. However, they must still be refrigerated immediately upon delivery.

Once your parcel is dispatched, you will receive a DPD tracking number by email or SMS. This provides:

• Live tracking
• A 1-hour delivery window
• Options to manage delivery (e.g. change address, deliver to neighbour or pickup point, or select a safe place)

Delivery is considered complete once we, or our authorised courier, deliver the Products to the address you provided.

If no one is available to accept delivery:

• The parcel may be left in a location the courier deems reasonably safe (e.g. doorstep, porch, or shed)
• Or delivered to a neighbour within close proximity (e.g. same building, opposite, or next door)

⚠️ While thermal packaging provides temporary protection, Tatry is not responsible for spoilage if perishable goods are not stored correctly or the parcel is left unattended for too long.

To prevent issues, we recommend:

• Using an alternative address where someone is available (e.g. your workplace)
• Choosing a neighbour who can receive the parcel
• Redirecting the parcel using the DPD tracking options

If delivery cannot be completed using the available methods, you will be in default of acceptance, and no re-delivery will be attempted. You will be responsible for any associated loss or cost.

Tatry’s delivery obligation ends once the parcel is delivered to the delivery address, neighbour, pickup point, or safe place. If the parcel is stolen, damaged, or spoiled due to missed delivery or improper storage, we are not liable, but may offer compensation at our discretion.

Tatry reserves the right to change your delivery date with prior notice.

CONSUMER RIGHTS

Many of our Products are fresh and perishable, and therefore excluded from the standard 14-day consumer cancellation rights.

According to Regulation 27(1)(c) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to withdraw from a purchase does not apply to goods that are liable to deteriorate or expire rapidly, such as chilled or bakery items.

As such, we are unable to accept returns or issue refunds for perishable items if you change your mind after ordering.

If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery and provide clear photos of the issue. We will assess the situation and may offer a refund, replacement, or store credit at our discretion.

CUSTOMER RESPONSIBILITY & LIABILITY

It is the customer’s responsibility to ensure:

• Someone is available to receive the delivery on the scheduled date
• Perishable items are refrigerated immediately upon receipt
• Delivery instructions (e.g. safe place, alternative address, neighbour) are suitable and secure

After dispatch, you will receive a DPD tracking number with:

• Live tracking
• A 1-hour time slot
• Options to manage or redirect the delivery

Tatry is not responsible for:

• Parcels that are lost, stolen, or damaged after delivery
• Spoiled goods due to delays in collection, missed deliveries, or incorrect storage
• Unsafe or incomplete delivery instructions provided by the customer

By placing an order, you agree that risk and responsibility transfer to you once the parcel has been delivered to the provided address, safe place, neighbour, or DPD pickup point.

All compensation or refunds are provided entirely at Tatry’s discretion.

CHANGES 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

CONTACT US 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@tatry.co.uk or by mail using the details provided below: